How does the NDIA “pause” the Participant Service Guarantee when it’s waiting for a report or some information from the participant? The Ombudsman recently released its report into the NDIA’s progress against the Participant Service Guarantee. There’s a whole lot of juicy stuff in the report, but one interesting tidbit is that the Ombudsman found the NDIA hasn’t developed a way to track or report when timeframes are paused (for example, the 56 days to approve a plan timeframe might be paused whi
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How does the NDIA “pause” the Participant Service Guarantee when it’s waiting for a report or some information from the participant? The Ombudsman recently released its report into the NDIA’s progress against the Participant Service Guarantee. There’s a whole lot of juicy stuff in the report, but one interesting tidbit is that the Ombudsman found the NDIA hasn’t developed a way to track or report when timeframes are paused (for example, the 56 days to approve a plan timeframe might be paused whi
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