We’ve been aiming customer marketing at the wrong target. Most teams treat it as an advocacy program—a place to collect case ...

Food business insurance refers to policies that protect businesses that sell food, from food trucks to full-service ...

Entrepreneurs succeed not because they chase profit, but because they chase frustration. Every time a customer mutters, “Why ...

Leaders spend a lot of time thinking about building things smarter and faster, but they can’t afford tunnel vision that ...

Dubai-based company Renty.ae adopts a customer-centric culture on all levels of its work, enabling it to enhance performance, ...

McDonald’s remains in a rough patch as it struggles to shake a concerning pattern of customer behavior at its restaurants. In ...

Gross margin -- 57.9%, which declined by 250 basis points year over year because of product mix shifts and elevated ...

AI is taking jobs from marketers in areas such as SEO and ad production, but the challenge remains the same: make yourself ...

Your current pricing model might need updating. Usage-based pricing enables faster iteration, fairer customer relationships, ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Every year, gas companies across Massachusetts are spending hundreds of millions of dollars to put new pipes in the ground ...

At the heart of this cultural connection is Meta’s advanced AI technology, enabling personalized discovery and meaningful ...