Call volumes to federal, state, and local agencies have skyrocketed as the public looks for information related to Coronavirus from public health, labor, financial, and other agencies. Governments are ...

To meet growing customer demands, government contact centers of the future must shift dramatically to the digital age and away from today’s brick-and-mortar counterparts. So says a Deloitte Center for ...

The Department of Government Efficiency (DOGE) announced on Friday that it has significantly expanded its government phone line elimination program, terminating nearly 3,000 devices across multiple ...

To compare the different means people use to contact government and the outcomes, survey respondents were asked whether they contacted government in the past year (the year prior to the July 2003 ...