The contact center vendor is betting that governed orchestration, not standalone bots, will define the next phase of ...

The St. Louis agentic support automation vendor will use the funds to expand its unified AI-native CX platform amid ...

Iris merges Alchemer's AI tools into one system that automates feedback collection, analysis and action across surveys, ...

Webflow's new Source platform gives marketing teams and AI agents shared, governed access to site code — its biggest push yet beyond visual website building.

Agents need to go beyond rote templated answers. Personalizing each interaction is right — but authentic empathy is ...

So, what can CMOs do close the gap? Dhar says, “First, measure. Short pulse surveys, one minute, focused on how the marketing ...

Erica just turned 8. Bank of America's Jorge Camargo breaks down how 3 billion-plus interactions reshaped digital banking — ...

The provider claims its post-trained models deliver 10x cost efficiency over frontier LLMs, aiming to push agentic marketing ...

New conversational interaction layer connects FORTRESS, FIXYR and AltID 3.0, enabling businesses to turn existing systems and services into intelligent natural language experiences Vancouver, BC, Sept ...

Not every customer data use case needs sub-second speed. A look at why "fresh enough" beats real-time for most marketing ...

Twilio, Dialpad, Verint and more posted news in a single week as agentic CX heats up for the fall 2026 stretch.

The DXP provider's new AI coworkers take on defined marketing roles, retain context and execute recurring work without ...