There seems to be no end in sight for mass tech layoffs, as Verizon reportedly told a bunch of their customer service employees that layoffs were all but certain to hit their company next. If you’ve ...

Verizon is launching a new effort to improve its customer service. First, for "complex issues", the company will now assign a dedicated "Customer Champion" to provide updates and ensure full ...

WASHINGTON (TND) — After a service issue impacted thousands of Verizon customers Monday, the company says the issue has been fixed. Just after 7 p.m. EST, Ilya Hemlin, a Verizon representative, told ...

Gift Article 10 Remaining As a subscriber, you have 10 articles to gift each month. Gifting allows recipients to access the article for free. Hundreds of thousands of Verizon customers are without ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, ...

NEW YORK (KABC) -- Verizon is raising its minimum wage to $20 an hour for those looking to work in customer service, retail and sales positions. The company said existing employees on any of those ...

CEO Dan Schulman said that the telecommunications provider hasn’t been able to translate its years of heavy network ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on call ...