Nature

How the communication style of chatbots influences consumers’ satisfaction, trust, and engagement in the context of service failure

This study examines consumers’ reactions to the communication styles of chatbots during failed service experiences. The current study explores whether the communication style adopted by a chatbot ...
Nature

Looking for social pragmatic communication disorder in the complex world of Italian special needs: an exploratory study

Social Pragmatic Communication Disorder (SPCD) is characterised by a number of pragmatic difficulties and may lead to obstacles in school readiness. These difficulties also apply to children with ...
News Medical

Tiny facial movements could help better understand social communication in autistic individuals

A study led by Rutgers University-New Brunswick researchers suggests that tiny facial movements – too slight for the human eye to notice – could help scientists better understand social communication ...
Forbes

Crisis At The Speed Of Social: Why Marketing And Communications Must Lead Together In Crisis And Governance

Toby Wong is Principal of Toby Wong Consulting. Serves as Board Director and provides marketing & innovation expertise to boards & clients. In my last Forbes article, I stated that chaos in today's ...