Leaptree Unveils Next-Generation AI Enhancements for Optimize, Redefining CX Quality Assurance in Salesforce

New AI-powered enhancements to Leaptree Optimize help organisations analyse interactions, spot quality trends, and ...
Benzinga.com

AI Takes Flight: Singapore Airlines Taps Salesforce For Next-Gen Customer Service Tech

Salesforce, Inc. (NYSE:CRM) disclosed a collaboration with Singapore Airlines (SIA) to enhance the customer case management system. As per the deal, SIA will implement Agentforce, an AI-powered system ...
kcra.com

4,000 Salesforce customer service jobs cut due to AI, CEO Marc Benioff says

Artificial Intelligence has reportedly cut 4,000 jobs at one of San Francisco's largest private employers.In a recent interview on The Logan Barlett Show podcast, Salesforce CEO Marc Benioff spoke ...
HR Dive

Salesforce still sees a place for live customer service agents after massive cuts

Even though Salesforce is investing heavily in agentic AI, executives recognize the limitations of the technology. The large language models that power the technology can’t achieve 100% accuracy, ...