Geeks on Site is the ultimate solution to keep remote workers productive, no matter the challenge. With their 24/7 tech support, their certified technicians are available to offer assistance remotely ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including ...

Broadcast equipment manufacturer Wheatstone is now offering “remote-in” technical services to support its WheatNet IP customers. The company said this new service helps fill the engineering gap, and ...

AT&T is betting its technicians can top the Geek Squad in providing consumers with the best in technical support. The country's largest telecommunications company announced Thursday it is starting a ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...