A 15-month pilot program will explore diverting non-violent, non-emergency calls in Iowa City and Johnson County, to trained ...

Fayette County Fire and EMS launched a partnership with RightSite Health to offer 911 callers telehealth doctor visits, ...

In a push to recover the costs of non-emergency calls to assisted living facilities, the township's fire department wants to ...

The Southeast Communications Center (SECOMM) is set to launch Aurelian, an artificial intelligence tool designed to assist ...

The Southeast Communications Center (SECOMM) is introducing artificial intelligence software to manage non-emergency calls.

As federal funding cuts put strain on Santa Clara County resources, a nurse navigator program could help buffer some of the ...

BEDFORD — Lawrence County emergency officials are sounding the alarm over a growing trend that is stretching the county’s ...

WESTFIELD, Ind. (WISH) — An “increasing misuse” of services for non-emergency situations in residential care facilities has set the Westfield City Council on a course to implement fees for ...

The Greenwood Fire Department is asking the city council to implement fees for non-emergency calls to residential care facilities, including for non-emergency lift assists. Daily Journal File Photo ...

IDAHO FALLS — The Bonneville County & Idaho Falls Emergency Communications Center (ECC) has announced a new AI named “Annie” to assist with answering and directing emergency calls. According to a news ...

ESCAMBIA COUNTY, Fla. (WKRG) — Escambia County officials are reminding residents to only call 9-1-1 in the case of an emergency, noting that operators are fielding too many non-emergency calls.