Listening sessions can be an impactful method to help employees process traumatic events that have occurred outside of and within the organization. When tragedy strikes, employers should seek ways to ...

Leaders have strong opinions and are used to sharing them. Earlier in my career, I viewed brainstorming sessions as an opportunity for a little healthy competition – to get everyone excited and ...

The most expensive leadership mistake isn't a bad strategic decision—it's failing to listen effectively. Harvard Business School reports that when employees feel genuinely heard at work, they ...

A few weeks ago, a friend called me to chat. While our children attend different schools, we often call one another to connect (and sometimes vent) about issues we—or our kids—are experiencing. “My ...

It has become a habit of mine to kick off my presentations by inviting people to write down a question. I ask people to follow two rules: the question must be relevant to the context—typically, ...

When I first began leading teams, I thought leadership was about having the right answers. Over time, I discovered something far more powerful: The best leaders aren’t the ones who talk the ...

As the saying goes, we don’t always know what we don’t know. That can make it hard to come up with the right questions. But not if you start with these five basic inquiries. The willingness to ask ...