Call volumes to federal, state, and local agencies have skyrocketed as the public looks for information related to Coronavirus from public health, labor, financial, and other agencies. Governments are ...

The Department of Government Efficiency (DOGE) this week canceled nearly 200 U.S. government phone lines—which the task force called "unused"—as it continues its push to cut costs. Newsweek reached ...

To meet growing customer demands, government contact centers of the future must shift dramatically to the digital age and away from today’s brick-and-mortar counterparts. So says a Deloitte Center for ...

The Department of Government Efficiency (DOGE) announced on Friday that it has significantly expanded its government phone line elimination program, terminating nearly 3,000 devices across multiple ...

To compare the different means people use to contact government and the outcomes, survey respondents were asked whether they contacted government in the past year (the year prior to the July 2003 ...

Verizon has given the U.S. National Security Agency information on all its telephone calls for months. But it's not the calls' content the government is looking at—it's their context. By Kelsey D.

KNOXVILLE, Tenn. (WATE) — A Knoxville man discovered there is a wide price range in the cost of his new free government phone. The order form lists the charge of his access wireless phone at $200, but ...