Have you ever experienced that feeling when you encounter a new piece of information that completely shifts your understanding of the world around you? Whether it’s a great book, an enlightening movie ...

Last Updated on October 30, 2025 by Matt Staff Most customer service moments disappear in two emails. But every so often, a ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Customer Service Week is here and it has never been more crucial ...

When thinking about brands that I am personally loyal to, the level of customer service I’ve received from them over the years is one of the main reasons why they’ve won my loyalty. Throughout my ...

Have you guys ever had a funny or embarassing moment with any game's customer service? <br><br>I was reminded the other day of when my friend gave me his everquest account to play. It was a level 51 ...