Are you creating inclusive experiences for your customers? Many companies aren’t. For example, here’s a sampling of what Forrester heard when we evaluated typical approaches to collecting personal ...

Having to always be attentive to what you say and how you say it may not be your favorite thing. You may find it annoying and a pain in the ass actually. Remember the show Kids Say the Darndest Things ...

This section covers gender and sexuality for science communication, journalism, and inclusive writing. Subtopics include how to use “they” as a personal pronoun, recognition that gender identity and ...

Even people who champion diversity and are knowledgeable about the topic can be nervous about choosing the correct words to describe various aspects of personal identity. This is especially true when ...

A survivor of breast cancer explains what she has learned about inclusive language and how it can empower patients who have been diagnosed with cancer on their healing journey. Am I really a cancer ...

The move toward so-called inclusive language finds its origins in the feminist movement where activists considered sexist the generic masculine form of words, which has perennially been understood to ...

Using inclusive language in employee communications reinforces an organization’s priority on inclusion, improves the employee experience and increases the likelihood of talent retention, global HR ...