Purchasing a satisfying car is one thing, but a bad dealer experience can quickly turn owners off a specific brand. To see ...

Behind every dealership service visit sits a quiet tension between what technicians see, what they are allowed to say, and ...

Despite setting an annual recall record last year, Ford Motor Co.'s customer service satisfaction improved seven rankings, ...

Consumer satisfaction with dealership service departments is on the rise — but there’s still plenty of room for improvement as they compete for business wit ...

A new study ranks dealership experiences across brands, with Porsche leading and Mini topping the mass-market segment ...

Dealership service departments saw a 14-point jump in its customer satisfaction score in the latest CDK Service Shopper study. The 2,500 customers surveyed by CDK for its annual look at the service ...

The latest J.D. Power 2026 U.S. Customer Service Index (CSI) Study ranks Porsche at the top of the industry for dealership ...

A new study suggests that car dealership service centers are losing business to general repair shops as repair costs and the frequency of repair visits are on the rise. The study was recently ...

If new-vehicle sales have peaked and are leveling off, as many industry analysts believe, the pressure to generate profits from fixed operations is likely to increase. But given the U.S. industry's ...

It started with an innocent rattle. The kind you chalk up to bad gas, a loose heat shield, or the universe reminding you that ...