We live in a world where politeness is a performance—and nowhere is that more apparent than in customer service. Whether you’re frustrated with a late delivery, disputing a charge, or just confused by ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In my experience, AI has an undeniable impact on how customer service agents perform their ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

In this episode of CX Decoded, host Dom Nicastro, editor-in-chief of CMSWire, dives into the future of AI in customer service with insights from three leading experts in the field. This episode brings ...

Built on the Talkdesk Customer Experience Automation (CXA) platform, Copilot now uses agentic reasoning to interpret the context of the conversation to analyze multiple knowledge sources and generate ...

What's the fate for customer service and support agents, particularly? One analyst firm says, "Yes, generative AI will replace customer support agents." Gartner released a prediction this week that ...

MIAMI, June 4, 2025 /PRNewswire/ -- Boats Group today announced the launch of its new Customer Support Agent, an internal AI-powered tool that helps the company's account management and support teams ...

CoSupport AI is officially launching its all-in-one AI platform for customer support. By combining autonomous support, enhanced agent productivity, and real-time business intelligence, CoSupport AI ...

SAN FRANCISCO, Feb. 25, 2025 /PRNewswire/ — Jotform, a leading online form builder and automation platform, is revolutionizing customer service with its launch of Jotform AI Agents. Jotform’s ...

Have you ever been stuck in an endless loop of useless interaction with a customer support agent, or worse yet, a chatbot that just doesn’t get it? I certainly have and it’s sometimes enough to make ...