If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

Air Canada and the union representing its customer service agents, who work at airports and call centres, have begun contract talks ...

Contract disputes between airlines and various unions have resulted in mass delays and cancellations over the past several ...

Add Yahoo as a preferred source to see more of our stories on Google. Cancelled flight triggers a nightmare scam — costing Dan Smoker $17,000 Dan Smoker’s dream family trip to Europe turned into a ...