Eliska Dockalova discussed with CMSWire what's top of mind in her role as director of customer experience at Kiwi.com Eliska Dockalova has a lot on her plate. She’s director of customer experience for ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Earlier this year, we surveyed more than 1,000 consumers in ...

As the retail automotive industry continues its regression to pre-pandemic business realities, the absence of a fundamental sales process is illuminated by the reports of decreased F&I income per sale ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. Kurt Schroeder is the Chief Experience Officer for Avtex Solutions ...

Artificial intelligence has moved well beyond chatbots and workflow automation. Enterprises are now looking at AI to anticipate customer needs, personalize interactions at scale, and act on customer ...

Explore how culture and tech unite to enhance customer experience. Don't miss this deep dive into achieving the ideal mix of human touch and technology. In this discussion, CMSWire Contributor Nichole ...

See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. Customer service and customer experience (often referred to as CX) are ...