It’s safe to say that self-service kiosks are not just “the next big thing” when it comes to casual restaurant eating—they have already become “the thing” for many quick-service chains surveying ...

The restaurant industry’s digital transformation extends far beyond mobile apps, loyalty platforms and online ordering ...

McDonald’s first started testing self-service kiosks in 2003 – an ice age ago in tech terms. But it took quite some time for the technology to prove its return. In fact, the McDonald’s U.S. system ...

As a whole, self-service kiosks—including ATMs, vending machines and in-store and restaurant self-ordering kiosks—are booming across the globe. By 2027, the self-service market is expected to reach a ...

Consumers have become accustomed to self-service kiosk technology in a range of venues, from ATMs to movie theaters to restaurants. Many large quick-service and fast-casual chains, such as McDonald’s, ...

The total number of restaurant kiosks jumped 43% in the two years through June 2023, nearing 350,000 installations worldwide, according to a study from firm RBR Data Services, a division of Datos ...

While quick-order kiosks allow customers to order faster, the full impact on CX is a little more complicated. Self-service kiosks often come with a side of trouble that can't be sent back and can lack ...

The gist was that although major players like Subway, McDonald’s, Burger King and Arby’s started experimenting with kiosks in 2006, we had yet to see mass adoption in the restaurant space, despite ...