Santander UK is returning all of its Indian call centres to the UK so that all retail banking customers ringing the bank will have their call answered by a UK-based employee. The move is part of ...

The Information Commissioner's Office (ICO) has launched an investigation following claims that Indian call centres used by UK companies have been targeted by criminals looking for customer's ...

The refurbishment of the Northampton and Swindon call centres includes the introduction of new technology linking transactions across all channels, and improvements designed to create a better working ...