TwistedSifter on MSN
A call center worker tried to tell a student that they couldn’t use a printer until they paid their debt, but the person wouldn’t listen
This person clearly had a serious listening ...
TwistedSifter on MSN
Call center employee was reprimanded for questioning HR’s authority, so he followed their rules exactly and quietly bene
HR wanted total obedience, and that’s exactly what they got.
Amid this year’s open enrollment period, call center workers who help Americans navigate ACA coverage options are struggling with their own coverage. A report from the Communications Workers of ...
Tech Xplore on MSN
Your call center rep is emotionally exhausted—their computer may know when to help
When a customer calls to complain about a billing error or a delayed package, the person on the other end of the line is ...
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